The productivity level of African governments has been rated at between 21 and 27 percent, compared to Western and some Asian countries, who boast productivity levels of 65 to 83 percent.
Executive chairman of VeiinaTobias Justus Veii decided to develop a solution for the continent when he designed an electronic performance management and business re-engineering tool. His idea was financed with a loan from the Development Bank of Namibia, as it aimed at improving African governments’ productivity levels and service delivery.
Veii is quick to acknowledge the Development Bank for the loan, saying that up to this day he salutes the institution for their support. Veii’s OPES-Software, which has been valued at N$30 million, was presented at a recently held meeting of the Chief Executives Forum, much to the admiration and relief of various heads of State-owned enterprises (SOE).
The heads of SOEs welcomed the fact that such a tool exists, as most performance evaluations in SOEs are done manually and lack the component of business re-engineering.
During a 45-minute presentation Veii outlined 17 different diagnostic reports the software generates, which amongst others, include individual performance reports on staff members, departmental performance reports, organisational performance reports, corporate governance reports, MBO reports, as well as performance bonus reports.
The reports are generated from the perspective of organisational re-engineering and thus include reports, such as group dynamics reports, training analysis and training needs reports, cultural analysis reports and analytical reports on over- or under-employment of staff.
The locally developed software system has an unique design and techno-structural tools to ensure that only relevant people are employed in the organisation. Further, the system ensures that in the event where key personnel are excluded from the organisation, the system creates positions in the structure with clearly set objectives that need to be achieved and as such recommends that an acting person be put in charge until the suitable staff member is employed.
The software is developed in such a way that once the supervisor sets the objectives for its subordinates, which include between seven and nine objectives, depending on their level in the organisation, the system automatically generates a performance agreement that needs to be signed by the worker and their supervisor.
Veii further explained that the same applies in the case of the boards of directors, when establishing the objectives of the CEO and works in the same format, where the objectives are set for a year or a six-month period.
In terms of logistics, Veii explained that the Ministry of Public Enterprises will host the software system on their server and licenses would be given to the 97 SOEs to gain access to the software. The Ministry’s Directorate of Performance Monitoring and Business Re-engineering will be able to monitor performance of any SOE.
The system is also designed in such a way that whenever the board of directors of a SOE sets new objectives for the chief executive officer, for the semester or for the year, the system automatically generates performance agreements for the board of directors of the particular institution, which are signed by the board and the Minister of Public Enterprises.
In such situation the minister does not need to set objectives for over 500 board members. The same applies when performances of the particular SOEs are reviewed. The system automatically generates the performance results of the board of directors.
The system has been developed with formulae that ensure that at the end of the review period the system automatically generates the results of the board of directors. It is normally a combination of CEO performance and corporate rating of the organisation that determine the board of directors’ results.
Veii says the system would also work perfectly well for the Ministry of Urban and Rural Development to monitor the performance of 56 local authorities and 14 regional councils. In this case the councillors will also sign performance agreements and will be held accountable by the line minister.
Veii noted that he was introduced to IT software in the early 1990s, while working for New Era’s IT department. He said it was because of this knowledge that he perfected the Performance Management and Business Re-engineering software.
He also partnered with an Italian IT company, called Treart, who took the project to a world-class level. In this partnership they developed a social media platform, called Kiwindow, as well as software for people with disabilities called Electronic Disability Data System (EDDS). Asked why SOE boards should be held accountable, Veii noted that he was once a board member of RCC and a board chairman of RCC Zambia, but during that time neither his performance, nor that of the board, were measured. This is something that he saw as a serious shortcoming.
He added that his system has been developed over a period of 10 years and is an idea he conceived when he was an advanced organisational development lecturer at the University of Science and Technology.
Now OPES-software is a patented brand and the protected intellectual property of VeiinaTobias Organisational Development (Pty) Ltd. and is protected in terms of the Namibian Copyright and Neighbouring Rights Protection Act of 2011.