In its quest to bring services closer to the people, NamWater opened an office at Okahao on Wednesday to cut the vast distances travelled by customers to pay their water bills.
The Okahao office adds to the already existing office in Outapi in Omusati Region.
Previously, customers had to travel to Oshakati to pay their water bills, which is over 70km away, or they went to the Outapi office.
The Okahao office will benefit 5 652 private off-takes, 1 052 water points and 132 local water committees, of which 93 are within the surrounding area.
Speaking at the occasion, the CEO of NamWater, Dr Vaino Shivute, said the office was necessitated by the need to improve service delivery to customers.
“Many people will know that demand for supply is equally accompanied by the demand for better and improved service delivery,” said Shivute.
The NamWater CEO appealed to customers to “honour paying their water bills regularly and on time”.
“Without the money that you pay, NamWater will not be able to supply water to you and the rest of the country.”
“The whole supply process, from harvesting the water, storing, cleaning and distributing, costs money and it is very expensive to maintain,” said Shivute.
Special advisor to the Omusati governor Phillipus Kashima also urged residents to honour paying their water bills.
Kashima urged NamWater to continue working hard to put up more payment facilities to smooth payments across the country.
Shivute said NamWater is looking at setting up more chain stores where people can pay, as well as have customers pay using their cellphones.